All Systems Operational
Messaging Operational
90 days ago
100.0 % uptime
Today
Automation Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
System Integration Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in WELL Application Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Resolved - Automations are now current.
Feb 26, 18:55 UTC
Update - Current delay is ~30 minutes.
Feb 26, 18:23 UTC
Monitoring - WELL monitoring systems show that automated messages are currently delayed by ~40 minutes. WELL expects that this delay will be resolved within the next 90 minutes. This delay is related to the SMS Vendor issue that occurred the morning of 2/26/2021.
Feb 26, 18:23 UTC
Resolved - At this time, WELL is marking this issue resolved. If the vendor issue re-occurs, this incident will be re-opened.
Feb 26, 17:23 UTC
Monitoring - The vendor reports that this issue is resolved. At this time, inbound and outbound messages are successful. We will continue to monitor and update here.
Feb 26, 15:34 UTC
Update - WELL is continuing to investigate this issue. There are significant impacts on both inbound and outbound SMS messages related to this vendor issue.
Feb 26, 15:09 UTC
Investigating - WELL is investigating potential delays in SMS communication due to a vendor issue. An update will be provided in 15 minutes.
Feb 26, 14:19 UTC
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - During the period from 7:30am PT to 8:43am PT., processing of inbound SMS messages was delayed by up to 5 minutes.Additionally, during this period, a portion outbound IVR messages were not delivered correctly. This issue is resolved. WELL is working to remediate the outbound IVR messages that were not delivered correctly, and an update on this topic will be provided in one hour.
Feb 24, 16:51 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021
Resolved - Between 1:40-2:40pm PST, Feb 22, 2021, outbound automated messages were delayed by up to 1 hour. No manual messages or inbound messages were affected.
Feb 22, 22:00 UTC
Resolved - SSO was unavailable due to an issue with a vendor service. The service was unavailable from 6:30am PT 2/22/2021 to 7:20am PT 2/22/2021. An RCA for this issue will be available Tuesday, Feb 23, 2021.
Feb 22, 02:30 UTC
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.