All Systems Operational

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Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

Uptime over the past 90 days. View historical uptime.
USA - Artera Platform Operational
90 days ago
99.99 % uptime
Today
Artera Web Application Operational
90 days ago
99.99 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
99.99 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
99.99 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
99.99 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
100.0 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
100.0 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 2, 2026

No incidents reported today.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Inbox Failing To Load Patient Channels
Resolved - At 7:37 AM PT, our engineering team deployed a code fix that successfully eliminated the high database CPU usage. With this deployment, patient channels in the Artera Inbox are loading normally again and full functionality has been restored.

Impact Note: Automated messaging remained fully operational and continued sending to patients without interruption throughout the incident.

All systems are stable, and this incident is now resolved.
Jul 31, 08:41 PDT
Monitoring - Engineering has deployed a fix that successfully resolved the high database CPU utilization. All patient channels in the Artera Inbox are now loading normally, and all systems are online and available.

Our team is actively monitoring performance to ensure full system stability.
Jul 31, 07:09 PDT
Update - Our engineering team is currently deploying a fix to resolve the application issues impacting the Artera Inbox.

Current Status:

Working: Automated messages continue to send normally from Artera.

Impacted: Patient channels in the Artera Inbox are still failing to load.
Jul 31, 06:58 PDT
Identified - We have identified the cause of the issue impacting the Artera Inbox. A code release at 6:00 AM PT has resulted in high database CPU utilization, preventing patient channels from loading.

Our engineering team is actively working on a fix to resolve the database load and restore full functionality.
Jul 31, 06:48 PDT
Investigating - We are currently investigating an issue where the Artera Inbox is failing to load patient channels. Users may see loading spinners or blank screens when trying to open conversations.

Our team is actively looking into the cause, and we will post another update as soon as we have more details.
Jul 31, 06:27 PDT
Artera Scheduled Maintenance 7/30/2026
Completed - Scheduled maintenance is now complete. Testing has been completed and all systems and API services are fully operational at this time. We thank you for your continued partnership and support.

If you are still experiencing any issues or have any questions, please let us know via https://support.wellapp.com/s/contactsupport.
Jul 31, 00:15 PDT
Update - Scheduled Maintenance is still in progress at this time. We will continue to keep you updated via http://status.artera.io.
Jul 30, 22:59 PDT
Update - Scheduled Maintenance is still in progress at this time. We will continue to keep you updated via http://status.artera.io.
Jul 30, 22:00 PDT
Update - Scheduled maintenance is currently in progress. We will continue to keep you updated via status.artera.io.
Jul 30, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:00 PDT
Scheduled - Artera will be conducting planned system maintenance that will impact access to the Production and Demo Artera platforms. During the maintenance window (approximately 4 hours), the Artera Platform will be unavailable.

Interface and VPN connectivity will be unavailable during this time. Interface messages should be queued during the maintenance window and delivered to Artera once maintenance is complete. Inbound messages from patients to Artera will not process while Artera is offline.

The purpose of this maintenance is to upgrade the underlying database software, operating system, and infrastructure. These improvements will enhance security and performance for the best possible user experience.

Start: July 30th, 11:00 pm ET / 8:00 pm PT
End: July 31st, 3:00 am ET / 12:00 am PT

Support: If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
Jul 15, 08:18 PDT

Jul 30, 2026

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

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