All Systems Operational

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Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

Uptime over the past 90 days. View historical uptime.
USA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
USA - Messaging Operational
90 days ago
100.0 % uptime
Today
Automations and Automated Messaging Operational
90 days ago
100.0 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
Manual Messaging Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
USA - Infrastructure and Partners Operational
90 days ago
99.99 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
99.99 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
CANADA - Artera Platform Operational
90 days ago
100.0 % uptime
Today
Artera Web Application Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Operational
90 days ago
100.0 % uptime
Today
Forms and Surveys Operational
90 days ago
100.0 % uptime
Today
Login to Artera Web App Operational
90 days ago
100.0 % uptime
Today
Real Time Notifications in Artera Application Operational
90 days ago
100.0 % uptime
Today
CANADA - Messaging Operational
90 days ago
99.99 % uptime
Today
Automated or Manual Messaging Operational
90 days ago
99.99 % uptime
Today
Conversation Builder Operational
90 days ago
100.0 % uptime
Today
SendMessage API Operational
90 days ago
100.0 % uptime
Today
CANADA - Infrastructure and Partners Operational
90 days ago
99.99 % uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
90 days ago
100.0 % uptime
Today
System Integrations and Interface Operational
90 days ago
100.0 % uptime
Today
Vendors and Partners Operational
90 days ago
99.99 % uptime
Today
VPN Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 5, 2026

No incidents reported today.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Maintenance 4/30/2026
Completed - Scheduled maintenance is now complete. Testing has been completed and all systems and API services are fully operational at this time. We thank you for your continued partnership and support.

If you are still experiencing any issues or have any questions, please let us know via https://support.wellapp.com/s/contactsupport.
Apr 30, 23:43 PDT
Update - Scheduled Maintenance is still in progress at this time. We will continue to keep you updated via status.artera.io.
Apr 30, 21:08 PDT
Update - Scheduled maintenance is currently in progress. We will continue to keep you updated via status.artera.io.
Apr 30, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 PDT
Scheduled - Artera Maintenance Notice: April 30th, 2026

To ensure the continued security, stability, and performance of our services, Artera will be conducting essential system maintenance on Thursday April 30th, 2026 at 8:00pm PT. This maintenance involves upgrading our underlying database software, operating systems, and infrastructure to provide you with a more robust and efficient user experience.

During this window, both the Production and Demo Artera platforms will be unavailable, and all Interface/VPN connectivity will be temporarily suspended.

Outbound Messaging: Messages scheduled or triggered from Artera during this window will be queued and automatically sent to patients once the maintenance is complete.

Inbound Messaging: Please note that inbound messages from patients sent during this maintenance window will not be delivered to Artera.

Interface Data: All interface messages should be queued during the downtime. These will be processed and delivered to Artera once services are fully restored.

These infrastructure upgrades are vital for maintaining the highest security standards and ensuring the improved performance required to provide the best possible user experience.

Start: April 30th, 11:00 pm ET / May 1st, 8:00 pm PT

End: May 1st, 3:00 am ET / May 1st, 12:00 am PT

Support:

If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
Apr 15, 10:09 PDT
Apr 29, 2026
VPN Connectivity disruption
Resolved - The incident that caused a brief disruption to customer HL7 interfaces has been resolved.
Apr 29, 12:48 PDT
Monitoring - On 4/26/2026 Artera identified a brief service interruption in relation to HL7 message delivery to Artera's Interfaces related to a third party outage. Artera’s Integration Engineers successfully resolved the bottleneck by restarting the affected interface services, and all queued messages have now been fully processed. While the platform has returned to normal operations, we are continuing to monitor the interface closely to ensure ongoing stability.
Apr 26, 23:04 PDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026
Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

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