All Systems Operational

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Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera Harmony platform. This page does not apply to Artera Harmony Federal Edition (AHFE). Please reference this key when incidents are posted:

Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance

Uptime over the past 90 days. View historical uptime.
USA - Artera Platform Operational
Artera Web Application Operational
Analytics and Reporting Operational
Forms and Surveys Operational
Login to Artera Web App Operational
Real Time Notifications in Artera Application Operational
USA - Messaging Operational
Automations and Automated Messaging Operational
Conversation Builder Operational
Manual Messaging Operational
SendMessage API Operational
USA - Infrastructure and Partners Operational
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
System Integrations and Interface Operational
Vendors and Partners Operational
VPN Operational
CANADA - Artera Platform Operational
Artera Web Application Operational
Analytics and Reporting Operational
Forms and Surveys Operational
Login to Artera Web App Operational
Real Time Notifications in Artera Application Operational
CANADA - Messaging Operational
Automated or Manual Messaging Operational
Conversation Builder Operational
SendMessage API Operational
CANADA - Infrastructure and Partners Operational
Single Sign On (SSO) and Multi-Factor Authentication (MFA) Operational
System Integrations and Interface Operational
Vendors and Partners Operational
VPN Operational
Other Operational
Artera Marketing Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 23, 2026

No incidents reported today.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Artera Scheduled Maintenance 9/10/2026
Completed - Scheduled maintenance is now complete. Testing has been completed and all systems and API services are fully operational at this time. We thank you for your continued partnership and support.

If you are still experiencing any issues or have any questions, please let us know via https://support.wellapp.com/s/contactsupport.
Sep 10, 23:49 PDT
Update - Scheduled Maintenance is still in progress at this time. We will continue to keep you updated via http://status.artera.io.
Sep 10, 23:00 PDT
Update - Scheduled Maintenance is still in progress at this time. We will continue to keep you updated via http://status.artera.io.
Sep 10, 22:00 PDT
Update - Scheduled Maintenance is still in progress at this time. We will continue to keep you updated via http://status.artera.io.
Sep 10, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 PDT
Scheduled - Artera Maintenance Notice: September 10th, 2026

To ensure the continued security, stability, and performance of our services, Artera will be conducting essential system maintenance on Thursday, September 10th, 2026, starting at 11:00 PM ET / 8:00 PM PT. This maintenance involves upgrading our underlying database software, operating systems, and infrastructure to provide you with a more robust and efficient user experience.

During this window, both the Production and Demo Artera platforms will be unavailable, and all Interface/VPN connectivity will be temporarily suspended.

- Outbound Messaging: Messages scheduled or triggered from Artera during this window will be queued and automatically sent to patients once the maintenance is complete.

- Inbound Messaging: Please note that inbound patient messaging will be unavailable during this maintenance window and cannot be captured. Normal messaging will resume automatically on September 11th at 3:00 AM ET / 12:00 AM PT.

- Interface Data: All interface messages should be queued during the downtime. These will be processed and delivered to Artera once services are fully restored.

These infrastructure upgrades are vital for maintaining the highest security standards and ensuring the improved performance required to provide the best possible user experience.

Start: September 10th, 11:00 PM ET / September 10th, 8:00 PM PT
End: September 11th, 3:00 AM ET / September 11th, 12:00 AM PT

Support:
If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
Aug 26, 10:21 PDT

Sep 9, 2026

SMS Delivery Failures to AT&T in the United States
Resolved - The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally.
Sep 9, 15:53 PDT
Monitoring - We have observed a recovery in SMS delivery to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.
Sep 9, 14:12 PDT
Identified - An issue has been identified by our Telecom Partner regarding SMS delivery failures to AT&T network subscribers in the United States. The cause of the issue has been identified and they are working on resolving it. We will provide another update in 1 hour or as soon as more information becomes available.
Sep 9, 12:30 PDT
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