Identified - Artera has identified the root cause of an issue that is causing some automations to translate the date or time to French or Spanish from English.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 23, 2024 - 07:59 PDT
Investigating - Artera is currently investigating reports of an issue where some automations may translate the date or time to French or Spanish from English.
While we do not have an ETA for a resolution, the Artera engineering teams are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.wellapp.com
Apr 23, 2024 - 06:36 PDT
Welcome to Artera’s Status Page! Please subscribe to stay up to date with the status of the Artera platform. Please reference this key when incidents are posted:
Green = No issues
Yellow = Minor outage or degraded service
Red = Major outage
Purple = Under maintenance
USA - Artera Platform
Operational
90 days ago
100.0
% uptime
Today
Artera Web Application
Operational
90 days ago
100.0
% uptime
Today
Analytics and Reporting
Operational
90 days ago
100.0
% uptime
Today
Forms and Surveys
Operational
90 days ago
100.0
% uptime
Today
Login to Artera Web App
Operational
90 days ago
100.0
% uptime
Today
Real Time Notifications in Artera Application
Operational
90 days ago
100.0
% uptime
Today
USA - Messaging
Operational
90 days ago
100.0
% uptime
Today
Automations and Automated Messaging
Operational
90 days ago
100.0
% uptime
Today
Conversation Builder
Operational
90 days ago
100.0
% uptime
Today
Manual Messaging
Operational
90 days ago
100.0
% uptime
Today
SendMessage API
Operational
90 days ago
100.0
% uptime
Today
USA - Infrastructure and Partners
Operational
90 days ago
100.0
% uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
Operational
90 days ago
100.0
% uptime
Today
System Integrations and Interface
Operational
90 days ago
100.0
% uptime
Today
Vendors and Partners
Operational
90 days ago
100.0
% uptime
Today
VPN
Operational
90 days ago
100.0
% uptime
Today
CANADA - Artera Platform
Operational
90 days ago
100.0
% uptime
Today
Artera Web Application
Operational
90 days ago
100.0
% uptime
Today
Analytics and Reporting
Operational
90 days ago
100.0
% uptime
Today
Forms and Surveys
Operational
90 days ago
100.0
% uptime
Today
Login to Artera Web App
Operational
90 days ago
100.0
% uptime
Today
Real Time Notifications in Artera Application
Operational
90 days ago
100.0
% uptime
Today
CANADA - Messaging
Operational
90 days ago
100.0
% uptime
Today
Automated or Manual Messaging
Operational
90 days ago
100.0
% uptime
Today
Conversation Builder
Operational
90 days ago
100.0
% uptime
Today
SendMessage API
Operational
90 days ago
100.0
% uptime
Today
CANADA - Infrastructure and Partners
Operational
90 days ago
100.0
% uptime
Today
Single Sign On (SSO) and Multi-Factor Authentication (MFA)
Operational
90 days ago
100.0
% uptime
Today
System Integrations and Interface
Operational
90 days ago
100.0
% uptime
Today
Vendors and Partners
Operational
90 days ago
100.0
% uptime
Today
VPN
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Artera is observing recovery with automation delays and Conversation Builder delays. This incident is resolved.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Apr 17, 16:02 PDT
Monitoring -
Artera has resolved an issue that was causing delays in automated message delays of up to one hour, and Conversation Builder messages delays.
At this time, our engineers have resolved this issue, and we are monitoring the message queues to ensure the remaining messages are sent out shortly.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 15, 12:11 PDT
Resolved -
We are no longer experiencing issues with delays in real time messaging. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Apr 12, 10:37 PDT
Identified -
Artera has identified an issue that is causing delays of up to roughly 15 seconds for messages to appear in the Artera Application during peak times. Additionally, the user may need to refresh the page to view new messages. This only occurs briefly during peak use times and does not cause problems with delivery or receipt of messages.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Apr 10, 11:06 PDT