Delays in SMS communication due to a vendor issue

Incident Report for Artera

Resolved

At this time, WELL is marking this issue resolved. If the vendor issue re-occurs, this incident will be re-opened.

Posted Feb 26, 2021 - 09:23 PST

Monitoring

The vendor reports that this issue is resolved. At this time, inbound and outbound messages are successful. We will continue to monitor and update here.

Posted Feb 26, 2021 - 07:34 PST

Update

WELL is continuing to investigate this issue. There are significant impacts on both inbound and outbound SMS messages related to this vendor issue.

Posted Feb 26, 2021 - 07:09 PST

Investigating

WELL is investigating potential delays in SMS communication due to a vendor issue. An update will be provided in 15 minutes.

Posted Feb 26, 2021 - 06:19 PST

This incident affected: USA - Messaging (Manual Messaging).