We are no longer experiencing issues with automation translations. This incident is resolved.
We thank you for your patience and understanding.
If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Posted Apr 23, 2024 - 11:32 PDT
Monitoring
Artera is observing that automations are now sending in the appropriate language. We will continue to carefully monitor the service to ensure a full recovery for all users.
We thank you for your patience as we work through this issue.
If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Posted Apr 23, 2024 - 09:59 PDT
Identified
Artera has identified the root cause of an issue that is causing some automations to translate the date or time to French or Spanish from English.
While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.artera.io.
Posted Apr 23, 2024 - 07:59 PDT
Investigating
Artera is currently investigating reports of an issue where some automations may translate the date or time to French or Spanish from English.
While we do not have an ETA for a resolution, the Artera engineering teams are actively investigating and will provide updates here.
We thank you for your patience as we continue to look into this issue.
If you have any other related issues to report, please reach out to our support team via support.wellapp.com
Posted Apr 23, 2024 - 06:36 PDT
This incident affected: USA - Messaging (Automations and Automated Messaging) and CANADA - Messaging (Automated or Manual Messaging).