Artera Canada Maintenance Notice: December 7, 2023
Scheduled Maintenance Report for Artera
Completed
Scheduled maintenance is now complete. Testing has been completed and all systems, API services, and interfaces are fully operational at this time. We thank you for your continued partnership and support.

If you are still experiencing any issues or have any questions, please let us know via https://support.wellapp.com/s/contactsupport.
Posted Dec 07, 2023 - 18:45 PST
Update
Scheduled Maintenance is still in progress at this time. We will continue to keep you updated via http://status.artera.io.
Posted Dec 07, 2023 - 18:30 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 07, 2023 - 18:00 PST
Scheduled
Artera will be conducting planned system maintenance that will impact access to the Production and UAT Artera platforms in Canada only. During the maintenance window, these environments will be unavailable. The purpose of the maintenance is to upgrade one portion of the underlying cloud infrastructure. This will improve resiliency and performance to ensure the best possible user experience.

Start: December 7, 9:00 pm ET / December 7, 6:00 pm PT

End: December 7, 10:00 pm ET / December 7, 7:00 pm PT

Support:

If you have any questions or notice any outstanding issues, please contact our team at https://support.wellapp.com/s/contactsupport.
Posted Nov 21, 2023 - 06:34 PST
This scheduled maintenance affected: CANADA - Artera Platform (Artera Web Application, Analytics and Reporting, Forms and Surveys, Login to Artera Web App, Real Time Notifications in Artera Application), CANADA - Messaging (Automated or Manual Messaging, Conversation Builder, SendMessage API), and CANADA - Infrastructure and Partners (Single Sign On (SSO) and Multi-Factor Authentication (MFA), System Integrations and Interface, Vendors and Partners, VPN).