Artera Maintenance Notice: July 27, 2023

Scheduled Maintenance Report for Artera

Completed

Scheduled maintenance is now complete. Testing has been completed and all systems and API services are fully operational at this time. We thank you for your continued partnership and support.

If you are still experiencing any issues or have any questions, please let us know via https://support.wellapp.com/s/contactsupport.

Posted Jul 27, 2023 - 18:31 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 27, 2023 - 18:00 PDT

Scheduled

Artera will be conducting planned system maintenance on July 27th. During the maintenance window, the Artera platform and messaging services will be temporarily unavailable. Interface and VPN connectivity may be affected during this time.

The purpose of this maintenance is to upgrade infrastructure to ensure the best possible user experience and resiliency.

Start: Thursday July 27 6:00PM PDT / 9:00PM EDT
End: Thursday July 27 7:00PM PDT / 10:00PM EDT

Duration: 1 hour

Support:
If you have any questions or notice any outstanding issues, please contact our team at: https://support.wellapp.com/s/contactsupport

Posted Jul 11, 2023 - 06:18 PDT

This scheduled maintenance affected: USA - Messaging (Automations and Automated Messaging, Conversation Builder, Manual Messaging, SendMessage API), USA - Artera Platform (Artera Web Application, Analytics and Reporting, Forms and Surveys, Login to Artera Web App, Real Time Notifications in Artera Application), and USA - Infrastructure and Partners (Single Sign On (SSO) and Multi-Factor Authentication (MFA), System Integrations and Interface, Vendors and Partners, VPN).